Step-by-Step Guide: How to Get NBI Clearance Online for New Application and Renewal

The NBI Clearance is the Philippine police clearance issued by the National Bureau of Investigation (NBI). It has several important uses.

The clearance is one of the most important tools that employers use to verify an applicant’s identity. It is also proof that the person is cleared for work and has not committed anything against the law or, at least, is not facing any kind of trouble with the law based on police and NBI records.

Photo credit: NBI Clearance

This clearance is also required for travel abroad and for immigration purposes. It is also a necessary document to start a business and may be required for other transactions with various government or private offices.

How can I register my NBI clearance online in 2019?

The NBI clearance contains your name, address, place of birth, date of birth, date of issuance, as well as the purpose for requesting it. The date is issuance is important because the clearance is only valid for 6 months to 1 year.

In the past, getting the NBI clearance takes hours of waiting in line but the NBI has now implemented an online application system for booking appointments; this makes the whole process a lot more convenient.

How can I get NBI clearance online?

In this step-by-step guide, you will learn how to get an NBI clearance online.

Step 1. Go to

Step 2. If you have an old NBI clearance from 2014 to present, click “Yes” beside the question and input the following in the boxes provided: First Name, Surname, Mobile Number, Birthdate, and old NBI ID number. Click “Proceed”.

For new accounts, you have to input more data. Aside from most of the info listed above, you are also required to input your Gender, Civil Status, Middle Name, email address, and your nominated password. Make sure to click “READ and ACCEPT TERMS OF SERVICE”. There’s also a captcha; make sure to click the box. Then, click “SIGN UP”.

Note: Make sure to input everything correctly – and double check!

Step 3. NBI will send a one-time password (OTP) to your registered mobile number and email address.

Step 4. Input the 6-digit OTP in the space provided. Click “SUBMIT”.

Step 5. Sign in on the website using the email and password to manage your account.

Step 6. Complete the application form. This form requires additional information like the places of birth of your spouse, your father, and your mother.

Your height should be in centimeters. Just click the “?” icon to launch the converter, if you know your weight in feet and inches.

Again, make sure to input correct data and double check information, particularly dates and spellings. While you can edit most parts of your data, you can’t edit your First Name, Last Name, Birthdate, and Email Address.

Double check everything before clicking “SAVE INFORMATION”. You can still save this and edit later.

Step 7. The system will generate your profile. Double check your information. Click “EDIT INFORMATION” to make changes.

Step 8. How can I get NBI appointment? Just click “APPLY FOR CLEARANCE”. Input the ID; click “I AGREE”. Make sure you already have this ID as you need to present this when you go to the NBI for your appointment.

Step 9. To set an appointment, select the NBI branch you wish to visit. This will automatically generate the available slots per day, AM and PM, using a calendar view. Pick your preferred date; the payment deadline will depend on your chosen appointment date.

Step 10. On the right column, you will find information like the amount you need to pay (additional Php25 to use online appointment system), your chosen appointment schedule, and payment options.

Pick the payment option you wish to use. Options include bank payment (online payment or over the counter), Bayad Center Outlets or Mobile App, 7-Eleven, or EC Pay.

Different payment options will have different payment instructions. Make sure you choose the most convenient option before proceeding. Once you are sure, click “PROCEED”.

Step 11. You will be given a system-generated summary of your transaction. If everything is correct, click “PROCEED TO PAYMENT”.

Step 12. Take note of the REFERENCE NUMBER. Remember that you can only use this to pay at the payment option you chose. Click “Accept” to close the window.

Step 13. Pay for the transaction before your appointment date.

Note: If you need to access your transaction or forgot your reference number, simply log-in to your account. On the left side below the MENU, click “TRANSACTIONS”.

Important note from the NBI:

Your REFERENCE NUMBER shall be your GATE PASS when you enter NBI Clearance Centers.

To avoid inconvenience and long lines, please pay your NBI CLEARANCE FEE using your REFERENCE NUMBER at the selected PAYMENT OPTION.

Step 14. On your date of appointment, arrive at least 30 minutes before the time. Make sure to bring the ID you used to make the appointment.

How long does it take to get an NBI clearance?

The processing time for NBI clearance application and renewal in the Philippines depends on which branch and time you choose for the appointment. No matter which NBI clearance branch you pick, the earlier the schedule, the better. This means that choosing a morning schedule for your appointment is highly recommended.

You can get your NBI clearance in as early as 15 to 30 minutes upon arrival, if you’re lucky that there aren’t many applicants that day and you get the earliest schedule.

Can I get NBI clearance without appointment?

No! The NBI now requires that everyone go through the online appointment system. But you can ask for help in setting up an appointment; though you might no longer be accommodated for that day, depending on the slots available.

How can I claim NBI clearance?

If you’re lucky, you can just wait for your NBI clearance within just a few minutes. But to claim your unclaimed NBI clearance on another date, go back to the NBI Clearance branch where you originally applied and present the reference number. You will also be asked to present your ID.

Can I get NBI clearance using my maiden name?

Technically, yes. But if you already made an account using your married name, you need to use another email address to register.

However, this is a tricky question because the NBI requires married women to use their married surname. If she chooses her maiden name, then “SINGLE” will appear under the civil status.

But this could lead to added complications, especially if you are applying for a passport, visa, or other important documents. It is possible that the system will detect your real “MARRIED” status.

What if you have hit in NBI?

A hit means that you or a person with the same name has a “record” with any of the following:

  • Courts (MTC, MTCC, MCTC, and RTC).
  • Prosecution Service (City and Provincial Prosecution Offices).
  • Ombudsman and Sandiganbayan.
  • Police and AFP records.
  • Others

You are given a chance to clear your name; however, you have to go through a waiting period from 5 to 10 days. The NBI will meticulously check if the “derogatory records” belong to you or a namesake.

Once the “hit” is cleared, the applicant can return to the NBI after the waiting period to claim the clearance. There are no additional fees collected.

The NBI has the final say on whether a person with a “hit” will receive the clearance after the waiting period or if the matter needs to be escalated to the Quality Control division.

What if the record really belongs to you but the case has been dismissed?

Simply bring the original and a photocopy of the Court Decision/Certification from the Court that shows the case has been dismissed.

What if the record isn’t yours?

You have to sign the Affidavit of Denial (to be provided by the NBI Agent) where you can attest, under oath, that you have nothing to do with the case filed against your namesake. Once approved by the NBI Quality Control division, this will clear your name, release your NBI clearance, and prevent another “hit” from occurring in the future.

How to renew an NBI clearance?

Step 1. Go to

Step 2. As detailed in Step 2 above, simply click “Yes” at the box beside the question.

Step 3. Input your NBI ID No. (This is written on your old NBI Clearance). Click the “VERIFY” button.

Step 4. Fill out the Quick Renewal Delivery form. Click the “NEXT” button.

Step 5. Input your birthdate on the drop-down menu.

Step 6. Select your preferred payment option.

Step 7. Take note of the reference number. Click the “PROCEED” button.

Step 8. Pay at your chosen payment center. Make sure to use the reference number provided.

Step 9. Wait for the delivery of your new NBI Clearance. The document will be available up to 5 days from the payment date.

Note: The NBI Clearance Quick Renewal fee is Php330 (Php130 clearance fee + Php200 express delivery fee), plus a Php25 e-payment service fee, for a total of Php355; however, the express delivery fee might actually be higher, depending on your delivery address.

What if I lost my old NBI clearance?

That’s not a problem. While you can’t apply for renewal because your old NBI number is needed for that, you can still apply using a new account. When using the online form, just click “No” beside the question to start the registration process as detailed on Step 2 above.

What if I’m renewing my old NBI clearance but need to make changes?

If that’s the case, you have to sign up again and use the “New Registration” form. You will need a new email address.

Joy Adalia
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