When you need to contact the customer service of Globe Telecom, sometimes it can be confusing. Will you need to call a different number for different services, or do they have one hotline? Is it possible to speak with customer service personnel for support? Can you contact customer service at Globe even without an internet connection? This article will help provide you with the answers you need. We listed some of the ways you can easily reach Globe’s customer service for any of your concerns.
1. Hotline and Digital Assistant
- Using your Globe mobile: Dial 211
- Using your T.M. mobile: Dial 808
- Using a landline: 027730-1000
- Using Prepaid Globe mobile: Dial *143#
Once you’ve reached the Globe hotline, a Digital Assitant prompt will give you options for assistance. Globe’s Digital Assistant can assist you with your mobile and internet concerns. You can call for the following issues:
- Repair requests and inquiries on broadband connectivity
- Billing issues of your postpaid mobile and broadband plans
- Account concerns, such as reconnection, termination, and other concerns.
Based on your concerns, you will be given a call back from a representative.
2. GlobeOne app
You may also download the GlobeOne app. Go to the Help Center section for a list of FAQs or report your concerns and inquiries. Here are some of the service requets you can make through the GlobeOne app:
- Manage your postpaid account
- Track your data allowance
- Plan upgrade and renewal
- Report a bill concern or network concern
- Request for reconnection or termination
- Request to switch your number to Prepaid/Postpaid and vice versa.
3. Social media channels
You can also reach the customer service of Globe through its social media channels. Chat your concern through the official Facebook page of Globe Telecom:
You can also tweet your issues via the official Twitter account of Globe Telecom: @talk2GLOBE
On your viber app, join the Globe community by searching “Alagang Globe” in your area. Join the Globe Viber community for updates. You can also chat directly with a dedicated Globe Care Specialist for your concerns.
4. For Globe PLATINUM Plan subscribers: Thea, the Digital Assistant
Thea is the Digital Assistant exclusively for Globe Plantinum Plan subscribers. Thea gives its subscribers, updates and options for their plan subscriptions. You can also reach Thea via chat on Facebook Messenger for any concerns anytime, 24/7. Aside from providing assistance, Thea also offers concierge services for Platinum subscribers such as:
- Airport lounge access
- Travel planning and custom itineraries
- Lifestyle, fitness, and culinary experiences
- Reminder service, and so much more
Globe has promised to make reaching them easy and convenient. If you have any concerns or issues, try to use the different ways above to contact the customer service of Globe. Furthermore, you can also contact the customer service of Globe if you need help on how to register your SIM card for free.
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